CONSULT COMMUNICATIONS Ltd
Specialists in community engagement and consultation

SERVICES

Consult Communications is a full-service agency. We will work closely with you to deliver integrated and cost-effective solutions. We have an extensive network of associates and contacts in a wide range of professional disciplines who we can deploy to provide a tailored solution. The following is far from an exhaustive list. Contact us for an informal, no-obligation discussion, or if you have a communications or marketing task that you don’t feel is covered below.

Public Relations and marketing consultancy

Our hugely experienced PR staff can meet all of your PR needs, from full national programmes to short, local or sectoral campaigns. This includes campaign strategies, project management, copywriting, events management, media relations and crisis PR.

Whether you need full media training, advice on a sensitive issue, want us to back-up your press office, or would simply like us to write and issue press releases, we can provide what you need.

The services we offer include:

  • Change management
  • Communications support
  • Community relations and engagement
  • Corporate PR and communications strategies
  • Crisis management
  • Event Management
  • Internal communications
  • Media training
  • Press and media relations
  • Public consultation
  • Recruitment support
  • Specialist PR recruitment

Consultation and public engagement

We specialise in developing consultation and public engagement strategies and implementing them effectively. We have wide experience of developing consultation of all kinds, including long-term strategic opinion research and monitoring covering large populations, and using companies like MORI, NOP and ORC. We also have experience in planning and implementing low-cost, short-term localised consultation on sensitive issues, and in developing affordable and innovative consultation techniques for public sector clients.

The key to any successful marketing is understanding your audience precisely, then developing a strategy to suit them. We have many years of experience in doing just that. We can conduct or commission research on your behalf to identify your audience, and to find out what they want from you, or from your services. This could involve (for example) focus groups, mystery shopping, questionnaires, surveys or personal interviews.

Consult Communications Director, Hugh Weller-Lewis, has won numerous awards and national recognition for public engagement programmes designed to fulfil community involvement objectives on Local Development Frameworks and he is personally involved in all consultation and public engagement projects.

Crisis PR and planning

We have long experience in handling and defusing crisis situations, whether at national or local level and are happy to provide more detailed information on our experience on request. We will also help you prepare for a crisis by working with you to develop – and test - emergency communications plans. This includes training your staff to understand their roles and responsibilities and to practice dealing with emergencies. We can also provide emergency relief backup for your staff.

Design / branding

Our award-winning creative associates can design and produce a wide range of literature, from affordable single-sided flyers to multi-paged brochures and annual reports. If you wish, we will oversee the logistics of your print work, making sure the job is delivered on time and to your agreed standards.

We are experienced in corporate image and branding, and will advise on brand development, management or creation as you require. We will work with you at all stages of the process from researching and devising a logo, to producing corporate identity guidelines, managing print and implementation and training staff in its use.

Interim management

We have over 30 years experience of managing PR and marketing functions in all sizes of organisation. This also includes management of new media and reception/front of house teams and integration with other communications functions, management of multi-disciplinary project teams, and working across public sector boundaries,

Internal communications

We have introduced effective internal communications strategies and programmes into several organisations (including public sector bodies with 8,000 employees spread across more than 20 principal sites). These have often centred on major Change Management initiatives designed to achieve culture change and step-change organisational improvement.

Project management and support

Consult Communications has extensive project management skills, with experience of leading multi-disciplinary, multi-organisational teams and working to Prince II methodology.

Recruitment support

We have extensive experience of recruiting communications professionals across a range of disciplines at all levels from management to administrative. We can assist with all stages of the process from drafting job specifications and adverts to selection and interviewing.

Strategic communications

Consult Communications is experienced in devising and implementing strategic approaches to communications, including carrying out  perceptions audits, reviewing external and internal communications, and analysing brand and reputation. We have a high level of political sensitivity and awareness and can provide completely confidential strategic advice and high-level consultancy on key communication issues.

Training

We will devise training packages tailored to your needs. This can cover areas such as writing for publication, handling interviews with radio and TV, carrying out market research, internal communications, planning communications and many other topics.